Technical Account Manager (Tokyo, Japan)

Figma · 📍 Tokyo, Japan · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Figma is seeking a Technical Account Manager to join our team in Tokyo, Japan. As a Technical Account Manager, you will be responsible for managing and growing our client relationships, ensuring our customers achieve success with our products. This role offers the opportunity to work with a diverse range of clients, contribute to the development of our product, and collaborate with a talented and passionate team.

📋 Tanggung Jawab Pekerjaan

Build and maintain strong relationships with key clients to ensure their success with our products.,Provide exceptional customer service and support to clients, acting as a primary point of contact.,Identify and address client needs and challenges, providing strategic guidance and solutions.,Collaborate with the sales and product teams to ensure clients have a seamless experience with our products.,Participate in product development and roadmap discussions to ensure our products meet client needs.,Track and report on client satisfaction and product usage metrics.,Stay up-to-date with industry trends and best practices to provide valuable insights to clients.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business, Computer Science, or a related field.,3-5 years of experience in a client-facing role, preferably in a technical or product-focused environment.,Strong understanding of Figma's products and services.,Excellent communication and interpersonal skills.,Ability to work well under pressure and manage multiple priorities.,Strong analytical and problem-solving skills.,Fluency in English and Japanese is a plus.

🛠️ Keahlian

Customer relationship managementTechnical product knowledgeStrategic thinkingProject managementData analysisIndustry knowledge
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